Email Configuration

Send as Yourself

Your name. Your address.

Event invitations come from your actual email, not a marketing platform.

Full Continuity

Sent folder. Inbox replies.

No separate system to monitor. Everything stays in your email.

Team Coverage

Multiple senders. One platform.

Send investor dinners from the Partner's address, conferences from Marketing.

Why This Matters

Most event platforms send from their own domain. Your executive dinner invitation arrives from “noreply@eventplatform.com.” It looks automated. It lands in spam. Someone replies and you never see it because replies go to a system inbox you forgot to check.

The relationship history breaks before the event even starts.

Gatsby sends from your actual email account. Connect your Gmail or Outlook, and invitations come FROM that address. The email lives in your sent folder. Replies arrive in your inbox. Your IT team’s spam filters trust it because it comes from your domain.

For teams where events are relationship-driven, this changes everything. An LP dinner invitation from “Sarah Chen” lands differently than one from “events@platformname.com.”

Invitations arrive from your actual email address

Connecting Your Email Account

Connect once in Team Settings. After that, any team member with send permissions can send campaigns from your address.

Connect Gmail

Link your Gmail account to send event communications from your email address.

Setup Steps

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1. Navigate to Team Settings from your Gatsby dashboard.

2. Click the Linked Services tab.

3. Find Gmail and click Sign In With Gmail.

4. Select your account in the popup and accept permissions.

5. Your Gmail is now available as a sender option in campaigns.

Connect Gmail from Team Settings

Connect Outlook

Connect your Outlook account to send from your corporate email address. Works with personal Outlook.com accounts and corporate Office 365.

Setup Steps

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1. Navigate to Team Settings from your Gatsby dashboard.

2. Click the Linked Services tab.

3. Find Outlook and click Link Outlook Account.

4. Enter your credentials when prompted.

5. Your Outlook address is now available as a sender option.

Connect Outlook from Team Settings

For External Collaborators

External Collaborators have a different path. They do not see Team Settings.

How External Collaborators Connect

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External Collaborators connect their email from within an event campaign:

• Open any campaign within an event you have been invited to
• Click the plus icon next to the sender dropdown
• Connect Gmail or Outlook directly from there
• You can only send as yourself, not other team members

External Collaborators only see events they have been specifically invited to. They cannot access the full Team Settings or send from other team members’ addresses.

External Collaborators connect email from within a campaign

SendGrid for High-Volume Sending

Gmail and Outlook have daily send limits. Gmail caps around 500 per day. Office 365 depends on your plan. If you are sending thousands of invitations or running multiple events per week, you will hit those limits.

SendGrid bypasses email provider limits. It also handles notification emails, the automatic confirmations guests receive after RSVPing. SendGrid requires DNS configuration, which means your IT team needs to add records to your domain.

This is the path for teams that:

• Send more than 300-500 emails per day
• Want custom sending addresses like events@yourcompany.com
• Need notification emails to come from your domain

Setup Process

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1. Contact Gatsby support. We will provide DNS records for your IT team.

2. Your IT team adds SPF, DKIM, and DMARC records to your domain.

3. Verify completion with Gatsby support.

4. In Team Settings, go to Linked Services and select SendGrid.

5. Click Add Account and enter your display name and email address.

6. Save. That address is now available for campaigns.

What SendGrid Enables

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SendGrid unlocks capabilities beyond what Gmail and Outlook provide:

• No daily send limits: Send thousands of emails without throttling
• Custom sending addresses: Use any address on your verified domain like events@company.com or invites@company.com
• Notification emails from your domain: RSVP confirmations, waitlist notices, and event updates come from your brand
• Better deliverability tracking: Monitor opens, bounces, and delivery issues

Add a SendGrid account after DNS verification

Common Questions

Will sent emails appear in my inbox?

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Yes. Emails sent through Gatsby appear in your email provider’s sent folder. Replies go to whichever address you set as Reply To.

Can multiple people send from the same address?

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Yes. Once someone connects their email, admins can grant other team members permission to send from that address. Your EA can send dinner invitations from the Partner’s email.

What is the difference between Gmail/Outlook and SendGrid?

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Gmail and Outlook connect your personal account directly. Simple setup, but daily limits apply. SendGrid removes limits and enables custom sending addresses, but requires DNS configuration by your IT team.

Do I need SendGrid?

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Only if you are sending more than a few hundred emails per day, want custom addresses like events@company.com, or need notification emails from your domain. Most teams start with Gmail or Outlook and add SendGrid as volume grows.

What are notification emails?

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Automatic emails triggered by guest actions. RSVP confirmations, waitlist notices, event updates. These require SendGrid to send from your domain instead of Gatsby’s.

Can I connect my email later?

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Yes. Go to Team Settings, find Linked Services, and connect anytime. You can also add more accounts as your team grows.

Microsoft Outlook email sending requirements

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Your Microsoft Outlook will need to be cloud hosted. Gatsby’s integration uses the Microsoft Graph API which on-prem Exchange servers do not support.